Terms of Use

These terms govern your use of the Tawafe website and the Tawafe Hajj and Umrah management system (the "Service"). By using or subscribing to the Service you accept these terms on behalf of yourself and the company you represent.

The Service

Tawafe is a cloud system for running Hajj and Umrah operators, including modules such as sales, programs, pilgrims, contracts, housing, transport and accounting, depending on each company's plan and enabled modules. We may develop the Service and add or change features without materially reducing the service you subscribed to.

Eligibility and accounts

• The Service is for businesses and professional use; users must be 18 or older.
• The company is responsible for its staff accounts and permissions, for keeping passwords confidential, and for all activity under its accounts.
• Please notify us immediately of any unauthorised use.

Subscription and payment

• Prices are shown in US dollars on the website and are paid monthly or as agreed in writing.
• We may offer a free trial; once it ends, a subscription is required to keep using the Service.
• Plan limits (such as number of users and modules) are enforced inside the system.
• If payment is late, a grace period may apply; after it, access may be suspended while the data is kept until the account is settled.
• See the "Cancellation & Refund Policy" for cancellations and refunds.

Acceptable use

You agree not to:

• Enter false or misleading data, or personal data without a lawful basis.
• Send spam or unsolicited messages through the system's messaging tools.
• Try to access other companies' data, bypass permissions, or test security without our written permission.
• Resell, copy or reverse-engineer the Service, or use it to build a competing product.
• Put unusual load on the system that affects other users.

Company data

• The company's data remains its own; we process it only to provide the Service.
• The company is responsible for the accuracy of its data and for having a lawful basis to collect it, including passport and pilgrim data.
• The company can export its data during the subscription and within the stated period after it ends.

Third-party systems

• Tools such as uploading pilgrims to the Nusuk platform, or connecting WhatsApp and Telegram, rely on third-party services that have their own terms.
• Tawafe is not affiliated with the Ministry of Hajj and Umrah, the Nusuk platform or any government body.
• Submitting, reviewing and approving applications on Nusuk is the responsibility of the company and its staff; Tawafe's tools help with filling in and checking data, and the final decision is the employee's.
• Third-party names and trademarks belong to their owners.

Availability and support

We aim to keep the Service available, but interruptions may occur due to maintenance or events beyond our control. We announce planned maintenance in advance where possible and provide support through our published contact channels.

Intellectual property

The system, its design, logo and content belong to Tawafe. A subscription grants a non-exclusive, non-transferable right to use the Service for the subscription period.

Limitation of liability

• The Service is provided "as is" to the extent permitted by law.
• We are not liable for indirect losses or lost profits, or for decisions by authorities on visas or applications.
• In any case, our total liability will not exceed the amounts the company paid us in the three months before the claim.

Suspension and termination

• The company may end its subscription at any time.
• We may suspend or terminate an account for breach of these terms or non-payment, with prior notice where possible, except where the platform's security is at risk.

Changes and governing law

We may change these terms and will notify subscribing companies of material changes before they take effect. Continuing to use the Service after that means you accept them. These terms are governed by the laws applicable at Tawafe's registered seat, and disputes will first be settled amicably.

Contact

WhatsApp ⁦+90 582 570 10 25⁩ — Email ⁦[email protected]⁩