TAWAFE

Cancellation & Refund Policy

Last updated: 14 October 2026

Free trial

We may offer a free trial so you can try the system before subscribing. No payment is required during the trial; when it ends, access stops unless you subscribe.

Cancellation

  • You can cancel your subscription at any time by contacting us.
  • Cancellation takes effect at the end of the current paid period, and the system stays available until then.
  • The subscription does not renew after cancellation.

Refunds

  • Amounts paid for a period that has started are not refundable, and unused parts of a month are not refunded.
  • We refund in full or in part in these cases:
    • A duplicate or incorrect charge caused by our error.
    • An extended service outage caused by a fault on our side that could not be fixed; the refund is proportional to the affected period.
  • Approved refunds are returned to the original payment method within 14 business days.

Changing plans

  • Upgrades: take effect immediately; the difference is charged for the remainder of the current period.
  • Downgrades: take effect from the next period. Modules that leave the plan are hidden, and their data is not deleted.

After the subscription ends

Your data is kept and can be exported on request within 30 days, then deleted as described in "Data Protection & Processing".

Contact

WhatsApp ⁦+90 582 570 10 25⁩ — Email ⁦[email protected]⁩